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Hosting

Moving to the Cloud

Find The Right Public Cloud Provider

You need to find the right cloud provider. There’s the saying that “the customer is always right but not every customer is the right one.” This is spot-on for cloud. Each cloud provider has something unique and valuable to your organization, but you can actually make a WRONG choice given your needs.

cloud computing

Enable Best Practices in the Cloud

  • Automation. You can radically reduce the human cost of IT if you take advantage of this core concept. Provisioning, deployment, updates, scaling, and scheduled maintenance can all be automated
  • Self service. Empower users to be creative and build solutions in an approved, compliant way. This approach will help you be more responsive to changes in your company or industry.

Common Misconceptions: Cloud Computing is complicated

  • If you approach the cloud by looking at the individual services that are available it actually gets pretty simple
  • Many of the same services that you provide today are available in the cloud in an easy to adopt format, things like e-mail, file shares etc. are often less complicated than what you are doing on premise Cloud Computing is an all or nothing game
  • Executed properly, you can choose what you put in the cloud and what you keep on premise, you will not need to move everything and can move what you want to when it makes the most sense
  • A good cloud adoption plan makes use of existing on premise resources and allows you to or to take advantage of your existing resources, look for cloud services that easily integrate with your existing systems and security models.

Adopting Cloud Computing will mean a big change to my environment and will be difficult for my people to get used to

  • If you have worked out the security and networking properly, your people should not notice a difference in how they access basic services when you move them to the cloud
  • Adding new services in the cloud can also be done in a way that integrates with your on premise passwords and existing desktop environment

What companies need to know when selecting a cloud provider based on questions such as:

  • How flexible is their Cloud?
  • What is the pricing structure?
  • What level of support can I expect?
  • What can you tell me about your data center?
  • How secure is your Cloud?

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Mobile

Top 15 Customer Service Apps

Research Top 15 Customer Service Apps

Most businesses are constantly striving for ways to improve processes, deliver better service, provide a better experience. below are some of the apps that can improve your business delivery

1. Zendesk

Zendesk is a comprehensive app that enables you to overcome one of the biggest hurdles to customer satisfaction – slow first response time. With a seamless app that can route calls to mobile and the ability to create a customer portal for 24/7 service, rapid response and higher customer satisfaction is at your fingertips.

Key Features:

  • Integrates with dozens of tools
  • Integrate with your own custom app
  • Create branded customer portals
  • Compare to your peers with Zendesk Benchmark

2. Parature

Parature is a multi-channel, cloud-based customer service platform including self-service capabilities, social customer service, comprehensive reporting and other features for complete customer satisfaction. Access your Parature service desk from any mobile device with Parature Mobile. With a customizable dashboard, provide your customers and staff with a branded experience and access to the immediate support features that matter – like chat, knowledge base, support tickets and more.

Key Features:

  • Branded dashboard
  • Cross-platform compatibility
  • Enable agents to work across departments
  • Always up-to-date

3. Desk

Desk was originally founded in 2009 as Assistly, re-branded as Desk in 2010 and was acquired by Salesforce in 2011. With an array of features, such as self-service portals, productivity tools, customer profiles and a variety of third-party integrations, Desk helps enterprises support customers in every possible scenario.

Key Features:

  • Universal inbox
  • Customer profiles
  • Integrate with third-party apps
  • Track, respond and re-assign cases on the go
  • Create business rules, filter, categorize for rapid response
  • Customizable reports; actionable insights

4. Loop by Benbria

Loop by Benbria is a mobile customer support platform for retail, hospitality, and restaurant brands. The company offers a suite of tools to cater to specific industry needs, such as Loop for Employees, Loop for Hotel Events, Loop for Hotel Guests, Loop for Restaurants, and others.

Key Features:

  • Enable employees to address customer issues in real-time
  • Preempts negative reviews
  • Promotes positive ratings
  • Engage shoppers and connect with non-buyers
  • Enhance customer satisfaction by connecting teams with leaders

5. SmarterTrack 10.x

An online help desk with multi-channel support, SmarterTrack 10.x by SmarterTools allows you to manage tickets, emails, knowledge base comments, chats and more. With Single Sign-On, manage it all with a robust dashboard, including custom reporting and analytics with actionable insights.

Key Features:

  • Integrates with a variety of third-party applications
  • Self-service portal
  • Customer satisfaction surveys
  • Reporting and analysis
  • Live chat
  • Monitor visitors in real time
  • Support multiple brands

6. Get Satisfaction

Get Satisfaction helps companies cultivate conversation with their customers at every stage in the buying cycle, fostering customer satisfaction. Founded in 2007, the San Francisco-based company serves clients such as HootSuite and Kellogg’s.

Key Features:

  • Encourages customer interaction
  • Ask a question, give praise, share an idea or report a problem
  • Engage customers wherever they are with social integrations
  • Get more visibility in Google search
  • Moderate and curate content
  • Restricted, public or private networks

7. UserVoice

UserVoice provides end-to-end customer engagement opportunities to foster customer satisfaction and encourage positive feedback. With self-service opportunities, in-app capabilities for mobile apps and integrated support systems for web apps, UserVoice enables brands to provide consistent customer support with every interaction.

Key Features:

  • Leaderboard for friendly agent competition
  • Inspector puts customer identity at your fingertips
  • Easy support ticket management
  • Customers receive plain email responses that feel personal

8. ClickDesk

A live chat, video and VOIP, help desk and analytics tool-in-one, ClickDesk enables your team to respond to chat within Skype, Google Talk or ClickDesk agent panel for more rapid responses. Manage tickets through a simple interface, and do it all from any device for timely response and customer satisfaction.

Key Features:

  • Works across any device
  • 99.95% uptime
  • Multiple chat themes
  • Web conferencing
  • Analytics reports
  • Personalized chat greetings

9. Zopim

Identify VIPs and engage them in real-time from your website with Zopim. A comprehensive dashboard provides deep insights, enabling supervisors to view conversations in-action, get information on visitors in real-time and more. Mobile apps enable you to provide a consistent customer engagement experience, even when you’re not in the office.

Key Features:

  • Apps for iPhone and Android
  • Detailed dashboard with live visitor insights
  • Identify high-value visitors
  • Visitor path visibility
  • API for developers
  • Multiple third-party integrations

10. Freshdesk

Streamline the customer service experience with Freshdesk’s comprehensive platform, and make it seamless across your enterprise with FreshMobile. With FreshMobile, you can resolve and assign tickets from your mobile device, ensuring important customer concerns are prioritized and addressed.

Key Features:

  • Filter legitimate requests from spam
  • Customizable ticket fields and rules
  • Multi-channel support managed via a single dashboard
  • Build a brand community with forums
  • Self-service portal, knowledge base
  • Support multiple products
  • Measure customer satisfaction
  • Gamify your company’s customer support processes

11. Nuance – Nina Mobile

Nuance turns mobile apps into powerful engagement tools using voice commands and technology. Build your brand identity into the customer service experience by providing a streamlined self-service option that saves users time and boosts satisfaction.

Key Features:

  • Supports speech, tap and text input
  • Nina Virtual Assistant Persona
  • Create a customized persona
  • Nina Virtual Assistant Cloud
  • Nina Virtual Assistant SDK with 3 APIs
  • Enable transactions with voice commands

12. Soluble Apps – FAQ

FAQ by Soluble Apps is an email composer, allowing you to quickly create and send timely and relevant responses to customer inquiries. Simply choose from available options to select suggested introductions and replies, include images, forms and diagrams and more, all with a few simple clicks.

Key Features:

  • Quickly build reply emails
  • Choose from a series of intros, conclusions, diagrams and more
  • Copy and paste images, maps and diagrams
  • Pull from outside apps or library
  • Edit and reorder information for custom replies

13. Kayako

Track all your customer interactions and provide consistent, responsive customer support services with Kayako, a company founded in 2001 that now serves more than 30,000 businesses of all sizes. Kayako offers three options: Kayako Fusion, Kayako Engage and Kayako Case, offering varying capabilities to meet the demands of businesses spanning all industries.

Key Features:

  • Help desk
  • Publishing tools
  • Create a knowledgebase
  • Share news and resources
  • Ratings and customer surveys
  • Customer profiles
  • On-premise or SaaS

14. IdeaScale

IdeaScale is a cloud-based customer feedback portal launched in 2008. Now used by small- to medium-sized businesses, as well as government agencies, enterprises, non-profits and more, IdeaScale has proven effectiveness within the context of any vertical to boost engagement, get valuable feedback, vote on pressing issues and much more.

Key Features:

  • Social integration – boost social media engagement
  • Google Analytics integration
  • Custom fields
  • Polls
  • Q&A module
  • API access
  • Blog integration
  • Create closed networks

15. Brandify

Brandify isn’t your typical customer service app. This tool provides an overview of your brand’s health by analyzing your presence across multiple channels. Brandify also provides a single dashboard for streamlined multi-platform brand management. Easily see when and where customers are engaging with your brand and provide rapid follow-up to strengthen customer service.

Key Features:

  • Reputation monitoring
  • Social media publishing and management
  • Local listings analysis
  • SEO analysis
  • Actionable recommendations
  • Consolidate online accounts in a single dashboard
Mobile

Mobile Workforce in Mobile Apps

Workforce Apps on Mobile

Workforce applications (apps) allow your employees, especially remote workers and mobile workers, to access your organization’s systems, such as time and attendance, scheduling, and shift management. Workforce apps are becoming more popular and are growing in demand, as millennials enter the workforce and expect to have access to technology for their work lives

mobile workforce

Organizations stay connected to their mobile workforce and remote workers, in particular, with workforce apps and mobile devices. This means that workforce apps have an important place in companies.

Web Clock In

There are several types of workforce apps available today, and some organizations are creating their own apps and their own enterprise app stores for their employees.

web clock

Real time Field Information

Gather real-time location of field resources and enables organizations to make better decisions in terms of scheduling and planning resources, plus give early warnings for late arrivals and other related issues that affect the decision-making process

gps tracking

apps provide timesheet capabilities with features that include logging activities and work throughout the day

The Benefits of Mobile Workforce Apps

Collaboration and communication from anywhere at any time, and they keep workers connected to the organization.

benefit of mobile apps

mobile timesheet

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Solutions

What does Employee Self Service do?

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Employee Self Service in HR

Employee Self Service enables employee to do their own Leave Checking, Apply for Leave, view payslip, view EA, own Tax calculation, update own personal details and many other functions.

Other Self Service include updating of Personal Particulars, apply for replacement leave, Submit for claims, apply for training, travel request and many other HR functions that could be delegated to the employees themselves.

Employee Self Service

Why use Self Service?

All non HR essential tasks is delegated directly back to employees themselves and not burden the HR Administrator

Can employee update their own info?

Yes, you let your employee update their own family details and particulars pending approval from the HR administrator to check through and automatically updated to the system

Employee ask about their tax deductions

HR Administrator can now safe their time by letting their employee know that their income tax trail calculation is calculated base on E-Calculator from IRB and the trail calculation is generated in our HR system. Can do self service and view the calculations

What type of ESS can employees do?

View payslip, EA, leave balance, leave taken, cancel leave or request additional leave, submit claims, view claims, update own particulars and check own lateness or attendance record

What if my employee does not know how to use PC ?

We have customer with 400 foreign workers after step by step training menu on a fixed station computer, they all know how to apply leave

I still want printed payslip for factory workers

No problem, you can enable printing for factory workers salary slip as you normally do and enable ESS payslip view for your office management staff. All flexible depending on your needs

For more information please go to https://www.dnamalaysia.com/self-service-portal-ess/

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Solutions

E-Leave Commonly Asked Questions

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eLeave Common Questions and Solutions

ELeave enable organization to calculate employee leave and at the same time comply to the basic EA laws.  Common questions administrator will consider like below and our answers to you.

eleave tracking

I got many different locations

No problem, you can set different locations to be managed by different HR Administrator, use different calendar for different country or state, set different policies base on the country or state ruling.

Can I view my staff calendar?

Yes, as a manager you can view your team leave calendar and approve or reject leave application base on your manpower management.

How do I know my leave is approve?

Every new application, system will auto send email notifications for every actions. Approve or reject employee and manager will be notified of the actions.  via mobile and email notifications.

Can I adjust employee leave balance?

You can either ask your staff to apply for additional leave if there is special occasion or job that has been performed via Self Service or administrator can adjust additional leave for all staff base on company policies.

When approver not around what happen?

If approver does not take action after certain days, the application will be routed to next level or direct to HR administrator. Or you can assign a substitute approver to temporary approve leave on behalf

Leave not approve yet but staff didn’t turn up to work

You have to check whether manager did not approve on time or leave is rejected but staff took leave anyway. This will be company policy to de dealt with.

Can your eLeave integrate to our HR/payroll System

No, we cannot integrate directly but we can import your HR Personnel excel file to populate the data into the new eLeave system. Administrator will have to update the system every-time there is a new join or resigned staff.

Is there report for Non pay leave and other reports

we have reports for you to pump to your payroll system to calculate for non pay leave. other reports details please check out our eLeave module information.

For more information please visit https://www.dnamalaysia.com/e-leave/

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Hosting

Why use Cloud Hosting for HR?

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Cloud Hosting For HR

It makes sense to host your HR / Payroll application via the cloud if you have a small headcount. you saves a lot of the startup of the infrastructure cost and technical implementation of a new technology.

azure data centre

Microsoft Azure Data Centre in Singapore

We offer our customers SAAS hosting in the cloud with full backup and high security setup to ensure data is not lost or hacked in. We have partnered with Microsoft Azure and has the most secured and best practice procedure in handling your data.

HR cloud

 

What’s the cost of HR Hosting?

There is no maintenance fee, no upgrade fee, no hardware cost and no software installation.

How about training?

Yes, you pay us a training fee and our guys will be onsite at your office to do training to your team. You can send up to 3 or 5 person to come for the training session.

How about my current system data?

We will help you to migrate your data from your current system using excel. We will go through with you what information is needed to be copied to the excel sheet.

How long does it take to get the system running?

It depends how fast you prepare, update and check your employee information data. Training takes 1 to 2 days and setup takes at most 3 days. Typically it takes about 2 to 3 weeks and you can run a month parallel testing on your payroll system.

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Hosting

Are you an SMI or SME ?

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HR for SMI & SME

Would like to have a hassle free solutions for your Human Resource (HR) we recommend you to use our Online Hosting Plan.

enterprice mobile application

Why should I use hosting, isn’t it better for me to install in my office?

Hosting plan gives you the flexibility to start at a very low cost as the initial hardware server cost and software like SQL database, firewall and backup facilities are all NOT NEEDED.

This gives you the advantage of paying only a fraction of total cost on the software as the cost of the software is spread-out over a period of time.

Now, is it safe to actually host your information on the cloud?

The answer is absolutely a yes because your data information is stored in the most secured Data Center facilities. Most of the data center has high level of security physically onsite and security against web threat. Is definitely safer than you host on your own.

How about support, where do I get support and how good is your support?

Support is easy, you call us or email and we can immediately check what’s your problem online. No need for travelling to your office or access your server. Having your server open for a remote connection expose you to temporary Security hacks if you are not careful. Using hosting you do not open any of your information to the outside world.

Do I need to pay for maintenance fee to get support and product upgrades?

When you sign up for hosting you automatically get free product upgrades and online or email support is given free to you. Best of all, you do not need us to go onsite because you don’t have to manage any servers or computer.

Do I need to be technical to manage the system?

No, all your backup and security is all taken care by us and we have strict rules to secure your Data. Your database is backup base on our Backup procedure and are highly secured.

You have more questions, please do not hesitate to contact us or leave us a message below.

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Solutions

Flexibility in choosing your HR modules

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Modular HR Solution with Integrated capability

Full fledge HR Software for you to choose and manage. Our solution is Flexible, you can start with E-HR and E-Payroll first and upgrade later to inlcude E-Leave and E-Time Attendance and other strategic modules.

They are more than 10 modules to choose from and start separately.

HR modules

 

start with only E-Leave module?

Yes, You could even just start with E-Leave to let your employee manage their own leave by self checking their balance, entitlements, applying and cancelling. Helps to reduce administrative task by constantly replying and updating employee personal Leave.

I am Missing in action, who knows where I am?

Our system also allow you to setup Time Off to do office tasks but outside the office premise without the fear to be detected as absent or missing in action. You Manager can check your calendar to find out where you went to when you are not around.

I just want to make my payroll available where ever I go so that I can do my monthly processing from anywhere.

No problem, start with just E-Payroll, setup your cut off date, your EPF, Fixed Allowances, Deductions, Family details, OT calculation, Bonus calculations and Auto Bank. We take care all the rest on your government statutory calculation and submission, That EASY.

My employee confirmation letter, appointment letter, academic records, history and all paper manual everywhere. I don’t know where to find it when I need it.

Use our E-HR, Employee Records. We have more than 16 modules to help you keep track of academic, work experience, history, discipline issue, training records, family details, accidents, progression of your career all in the same module.

If you are still unsure please call us, email our sales@dnamalaysia.com or drop us a message below.

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